Terms & Conditions
Customer Care
We'd love to hear from you! If you have any questions, feedback, or need assistance, please feel free to reach out to us using the contact details provided. Our team is here to help and will respond as soon as possible. Thank you for getting in touch!
General Customer Care Statement
At Willstor, customer satisfaction is at the heart of everything we do. We are committed to providing you with top-quality products and exceptional service every step of the way. Whether you need assistance with your order, product information, or have any questions, our dedicated customer care team is here to help. Your trust in Willstor means the world to us, and we strive to exceed your expectations with every interaction.
After-Sales Support
Our relationship with you doesn’t end at the point of sale. At Willstor, we stand behind our products and are dedicated to offering comprehensive after-sales support. If you encounter any issues or need assistance after your purchase, our customer care specialists are ready to provide prompt solutions. We value your business and aim to make your experience with Willstor seamless and satisfying.
Commitment to Service
At Willstor, we believe that great service makes all the difference. Our team is trained to handle your inquiries with care, efficiency, and professionalism. From placing your first order to post-delivery support, we are here to ensure your journey with Willstor is smooth and enjoyable. Your feedback is always welcome, as it helps us continuously improve and serve you better.
Personalized Support
Every customer matters at Willstor. We understand that each client has unique needs, and we are committed to offering personalized care tailored to you. Our responsive customer care team listens closely, offers expert advice, and provides quick resolutions to your concerns. Your satisfaction drives us, and we take pride in building long-term partnerships with our valued customers.
Privacy & Safety
At Willstor, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services.
1. Information We Collect
We may collect personal information from you in various ways, including but not limited to:
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Account Registration: When you create an account, we collect your name, email address, phone number, and business information.
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Orders: When you place an order, we collect your billing and shipping addresses, payment information, and order details.
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Communication: Any information you provide through emails, chats, or customer support interactions.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
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Processing Orders: To fulfill your orders and manage your account.
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Customer Service: To respond to your inquiries and provide support.
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Marketing: To send you promotional materials, newsletters, and updates (you may opt out at any time).
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Website Improvement: To analyze usage and improve our website and services.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
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Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
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Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or to protect our rights.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
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Access: Request access to the personal information we hold about you.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal information, subject to legal obligations.
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Opt-Out: Opt out of receiving marketing communications from us.
6. Cookies
Our website may use cookies to enhance your experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
7. Third-Party Links
Our website may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us .
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments
Wholesale Inquiries
Submit Your Application
To begin your partnership with Willstor, visit our website and complete the wholesale application form. This step helps us gather essential information about your business to tailor our services accordingly.
Application Review
After submitting your application, our dedicated team will review it. This process typically takes 1-2 business days. We will verify the information provided to ensure you qualify for a wholesale account.
Placing Your Order
You can place orders in two convenient ways:
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Online Checkout: Log in to your account on our website to browse our extensive product catalog and place orders directly through our online system.
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Email Order: Alternatively, you can send us an email with the details of your desired products, including SKUs, quantities, and names. Be sure to specify whether you want your order shipped to Amazon or another destination. The minimum order value is $2,500.